Document/SOP Creation

Problem

The average turnaround time to complete a non-expedited document was 57.5 days. Two process statuses, Coordinate Release and Rework Promotion Request, accounted for 65 percent of the total cycle time, driving rework, extended queue times, and delayed document availability.

Solution

Established standard turnaround times across all document roles to reduce variability and delays.

Linked turnaround expectations to department goals and performance reviews to drive accountability.

Centralized document redlines and edits under a single standards team to reduce rework and handoffs.

Aligned technical writer skills and utilization to improve efficiency and document quality.